DraftKings ties promotional Casino Spins to the jurisdiction where you opted in—not where you later noticed them being credited. This is an existing operator rule, not a newly announced policy. [DraftKings Casino Spins overview](https://support.draftkings.com/dk/en-us/casino-spins-overview?id=kb_article_view&sysparm_article=KB0010266).
Before claiming an offer, consider whether it fits your existing plans and spending limits. Save its terms and confirmation so you can check any missing reward or unexpected restriction without depositing more or placing cash wagers to investigate.
Check your opt-in state first
Hypothetically, you opt in while in New Jersey and later visit Pennsylvania. Those spins cannot be used in Pennsylvania. The overview lists US availability in Connecticut, Michigan, New Jersey, Pennsylvania and West Virginia; that list does not establish reward portability. These are DraftKings promotional terms, not evidence that regulators require this exact restriction. [Casino Spins rules](https://support.draftkings.com/dk/en-us/casino-spins-overview?id=kb_article_view&sysparm_article=KB0010266).
US online casino access and eligibility require state-specific checks. Use the [US state-by-state player checklist](/country-guides/us-online-casinos-state-by-state-checklist) before registering or depositing. 18+ only. This site-level notice does not establish US casino eligibility: Michigan’s regulator specifies 21 or older for authorized internet casino wagering. Check the requirements for your location; this article is not legal advice. [Michigan Gaming Control Board guidance](https://www.michigan.gov/mgcb/news/2022/09/01/mgcb-responsible-gaming-education-month-2022).
Save the offer details before claiming
Open Rewards, then Promos in the Casino app, or visit the Casino promotions homepage on the web. Read the full terms before opting in; DraftKings says promotions vary by jurisdiction. Save the offer name, terms, opt-in confirmation and jurisdiction together. [Finding DraftKings promotions](https://support.draftkings.com/dk/en-us/what-promotions-are-currently-available?id=kb_article_view&sysparm_article=KB0010547).
Record the eligible game, number of spins, value per spin, issuance time and expiry deadline, including any displayed time zone. Click to Claim rewards are generally credited immediately unless the terms say otherwise; its guidance also allows three to five business days for technical issues. Keep the deadline to claim separate from the deadline to use the reward. [Click to Claim guidance](https://support.draftkings.com/dk/en-us/click-to-claim-offers-overview?id=kb_article_view&sysparm_article=KB0010732). Our [free spins and no-deposit rules guide](/casino-bonuses/free-spins-no-deposit-rules) explains the wider checks before accepting an offer.
Check expiry and the wager after your spins
The Casino Spins overview states seven days from issuance and says expired spins cannot be reinstated. [Casino Spins expiry](https://support.draftkings.com/dk/en-us/casino-spins-overview?id=kb_article_view&sysparm_article=KB0010266). Click to Claim instead directs players to offer-specific expiration and game restrictions. If the terms, reward display and general guidance disagree, save all three and ask support to confirm your deadline. Do not assume the longer period applies or that contacting support pauses expiry. [Click to Claim terms](https://support.draftkings.com/dk/en-us/click-to-claim-offers-overview?id=kb_article_view&sysparm_article=KB0010732).
Promotional Casino Spins differ from Bonus Spins awarded within a game. Their value is offer-specific, and winnings enter cash after each spin. When Casino Spins finish, the game resets to its default wager: check the stake before further play. This location rule should not be extended to Casino Credits, cash balances or withdrawals. [Casino Spins overview](https://support.draftkings.com/dk/en-us/casino-spins-overview?id=kb_article_view&sysparm_article=KB0010266).
Document a problem without spending to test it
If spins are missing or unavailable, collect the promotion terms, opt-in confirmation, opt-in jurisdiction, eligible game, issuance time, deadline and screenshots of any error. Note your current state and when the problem occurred. Ask DraftKings support to confirm which jurisdiction is attached to the reward, whether it was issued and which deadline applies. Do not deposit or make a cash wager to troubleshoot.
Keep the support case number and written replies alongside your original evidence. If an explanation does not address the terms you saved, ask for a written review and the applicable complaint procedure. Our [casino complaints documentation guide](/safety/casino-complaints-withdrawal-delay) can help you organize the record. A support request is not a promise of a transfer, extension or restored spins. Let an unwanted reward expire; do not travel, increase spending or extend a session just to use it. DraftKings offers deposit, wagering and time limits, plus cool-off and self-exclusion options. [DraftKings player limits](https://support.draftkings.com/dk/en-us/draftkings-limits-overview-us?id=kb_article_view&sysparm_article=KB0010544). See our [guide to account-control tools](/safety/responsible-gambling-tools-online-casinos) and [iGaming Centre responsible-gambling resources](https://igamingcentre.com/responsible-gambling) for further help.
Useful iGaming Centre links
Official context
FAQ
What should I ask if the expiry information conflicts?
Send support the saved offer terms and reward display, identify the different deadlines and ask which date, time and time zone apply to your particular reward. Keep the answer in writing.
Should I change my plans to use a reward?
No. Treat the offer as optional. If using it would require extra travel, spending or gambling time, leave it unused and keep your existing limits.
