ClubWPT Gold says sweepstakes gameplay became unavailable to customers physically in Nevada on September 28, 2026, at 12:00 AM PDT. It also says purchases were disabled and postal requests stopped being accepted immediately. The notice applies to ClubWPT Gold; it should not be read as an update about ClubWPT.
The operator encourages Nevada customers to submit redemption requests by October 2, 2026, at 12:00 AM PDT. It does not describe that time as an absolute redemption cutoff. Check your account and the [current Nevada notice](https://support.clubwptgold.com/portal/en/kb/articles/important-update-for-nevada-customers), keep records of any request, and cancel a GoldMember subscription before its renewal date if you want to avoid another charge.
What changed for players in Nevada?
ClubWPT Gold says the gameplay restriction depends on where a customer is physically located. Sweepstakes gameplay in Nevada paused at 12:00 AM PDT on September 28, 2026; the operator also disabled purchases and stopped accepting postal requests immediately. Its notice says customers may access the listed services, including redemption requests, when physically in a permitted jurisdiction. Follow the operator’s location controls and ask its support team if your account status is unclear.
This is a ClubWPT Gold account notice, not a statement about every US state or every online poker product. Nevada’s [interactive gaming operator list](https://www.gaming.nv.gov/gaming-commission/online-gaming/) covers a separate licensing question and should not be taken as proof that ClubWPT Gold holds a Nevada interactive gaming licence. For broader state checks, see the [US state-by-state player checklist](/country-guides/us-online-casinos-state-by-state-checklist). This is general information, not legal advice.
Check your balance and submit an eligible redemption
Sign in and note your redeemable Chip balance. In the Store, open Transaction History and switch between Purchases and Redemptions to check what has already been recorded. ClubWPT Gold says redemptions require at least 20 redeemable Chips and that only one redemption request can be pending at a time. If your balance or history looks wrong, capture the screen and contact ClubWPT Gold support before relying on an assumption about what you can redeem.
For an eligible request, ClubWPT Gold directs players to Buy, then Store, then Redeem Chips. Its instructions offer bank details or an eligible debit card as the payment method; Google Pay, Apple Pay and prepaid debit cards are not eligible for redemptions. The Nevada notice encourages requests by October 2, 2026, at 12:00 AM PDT, without calling that time a final cutoff. Save the submission confirmation, request reference, balance and transaction history. If verification is requested, the [KYC documents guide](/payments/casino-kyc-documents-before-cashing-out) can help you organise a record of what you provide.
Check your GoldMember renewal separately
The Nevada gameplay pause does not itself confirm that a GoldMember subscription has been cancelled. ClubWPT Gold tells subscribers to cancel before their renewal date to avoid future charges. Open your profile’s Membership section, check the current plan and next payment date, and cancel there if you do not want the subscription to continue. Keep the cancellation confirmation and check your payment record after the scheduled renewal date.
ClubWPT Gold says GoldMember renews monthly on the anniversary of the subscription date and that a cancellation during a paid billing period leaves benefits available until that period ends. If you cannot find the cancellation control or a charge appears after cancellation, contact [ClubWPT Gold support](https://support.clubwptgold.com/portal/en/kb/articles/important-update-for-nevada-customers) with the relevant dates and confirmations.
What if your redemption is delayed?
ClubWPT Gold says redemption requests undergo a security review that typically takes about 72 hours. After approval, it says delivery can take up to five business days and asks customers to allow ten business days from request to delivery before becoming concerned. Keep a validated email address on your account so you can receive updates, and check the request status and your correspondence while it is pending.
If a request remains unresolved, send ClubWPT Gold support the request date, amount, reference, transaction history and a concise timeline. Ask what is pending and whether it needs anything from you. Keep copies of the exchange. The [withdrawal delay complaint steps](/safety/casino-complaints-withdrawal-delay) provide an evidence checklist, though ClubWPT Gold redemptions should not automatically be treated as Nevada-regulated interactive gaming withdrawals.
Where to get help
For an account balance, redemption or subscription question, contact ClubWPT Gold at support@clubwptgold.com and keep its reply with your records. If you need to check a gambling operator’s regulatory status, use the relevant official register and the [iGaming Centre licensing information](https://igamingcentre.com/licenses) as a starting point; do not infer one product’s status from another with a similar name.
If this disruption is adding pressure to gamble or spend, step away and use account controls where available. Nevada’s [problem gambling resource](https://www.gaming.nv.gov/about-us/problem-gambling/) lists support groups and the National Problem Gambling Helpline at 1-800-GAMBLER. The [responsible gambling tools guide](/safety/responsible-gambling-tools-online-casinos) explains limits and self-exclusion. Gambling is 18+ only; follow any higher age requirement that applies where you are.
Useful iGaming Centre links
Official context
FAQ
Is October 2 a final redemption cutoff?
ClubWPT Gold encourages Nevada customers to submit requests by October 2, 2026, at 12:00 AM PDT. Its notice does not call that time an absolute cutoff. Check the current notice and your account.
Did the Nevada pause cancel my GoldMember subscription?
The gameplay pause does not confirm cancellation. Check your renewal date in Membership and cancel before that date if you do not want another charge.
What should I keep if a redemption is delayed?
Save your request date, amount, reference, transaction history, confirmation and support correspondence. Ask ClubWPT Gold support what remains pending.
