If you are a New York resident with an old Chumba Casino, Global Poker or LuckyLand Slots balance, start with whether you received VGW’s phase-out notification. Paragraph 18 provides a redemption route for people who did not receive it. Simply overlooking a received email is not expressly covered. The coins must also have been held and eligible for redemption on June 2, 2025. [Read the settlement](https://ag.ny.gov/sites/default/files/settlements-agreements/vgw-holdings-pty-ltd-aod-2026.pdf).
New York’s attorney general announced the $8 million settlement on September 9, 2026. That payment goes to the state; it is not a general player compensation fund. Recovering an eligible balance is separate from seeking reimbursement for gambling losses. [Official announcement](https://ag.ny.gov/press-release/2026/attorney-general-james-secures-8-million-leading-operator-illegal-online).
Check the notice, the balance and the dates
The previous redemption deadline was August 1, 2025. Paragraph 18 allows qualifying requests for one year after the August 31, 2026 effective date, pointing to August 31, 2027. Valid requests receive fiat currency under the exchange rate and other terms of the sweepstakes rules applicable on June 2, 2025. Confirm submission timing with VGW rather than waiting until the final day. [Settlement, paragraphs 10, 18 and 39](https://ag.ny.gov/sites/default/files/settlements-agreements/vgw-holdings-pty-ltd-aod-2026.pdf).
Review saved emails, account messages and balance records. If you are unsure whether the notification reached you, describe that uncertainty honestly and ask support to check its records. A missing email today does not establish that it was never received. Ask which historical rules apply to your balance and how any proposed payment has been calculated.
Ask verified support how to submit your request
Reach support through the relevant brand’s official website or an existing verified account channel. Explain that you are asking about a New York redemption request under paragraph 18 of Assurance 26-052. Ask where to submit it, what information is needed, how receipt will be acknowledged and how to follow up. No dedicated settlement claim form or operator implementation instructions were verified for this article as of September 16, 2026; the settlement’s corporate notice address is not identified as a consumer claim channel.
As practical preparation, preserve your account identifier, available balance history, notices, earlier redemption attempts and correspondence. These are useful records, not a settlement-mandated document checklist. If identity verification is requested, confirm the secure upload method before sending sensitive documents. Our [identity-document guide](/payments/casino-kyc-documents-before-cashing-out) explains general precautions; it does not establish VGW’s requirements for this route.
Keep a clear record if the request stalls
Save the dated request, delivery confirmation, case number and each reply. If support refuses the request, ask for the reason in writing, including which eligibility condition or historical rule it relies on. If the response discusses only the old closure deadline, ask specifically whether paragraph 18 was considered. Use our [withdrawal-complaint guide](/safety/casino-complaints-withdrawal-delay) to organise the timeline. No processing time or guaranteed outcome has been verified.
For reporting concerns, the attorney general’s announcement links to an online complaint route and gives 1-800-771-7755. Explain the facts and attach relevant correspondence where the complaint process permits. A complaint does not replace submission to VGW or guarantee payment. [Official announcement and complaint options](https://ag.ny.gov/press-release/2026/attorney-general-james-secures-8-million-leading-operator-illegal-online).
Protect your money and access support
Do not deposit, resume gambling or bypass location controls to pursue an old balance. Avoid anyone asking for an upfront recovery fee or promising guaranteed settlement money. US gambling availability is state-specific; our [state-by-state checklist](/country-guides/us-online-casinos-state-by-state-checklist) explains the broader checks. This article concerns New York and is not legal advice. 18+ only is the site’s audience disclaimer, not a statement of New York’s legal gambling age.
If revisiting the account brings back pressure to gamble, you can seek help while pursuing the request. New York OASAS offers free, confidential support around the clock: call 1-877-8-HOPENY or text HOPENY to 467369. Message and data rates may apply. [OASAS support](https://oasas.ny.gov/node/26651). You can also consult [iGaming Centre’s responsible-gambling resources](https://igamingcentre.com/responsible-gambling).
Useful iGaming Centre links
Official context
FAQ
Does this reopen sweepstakes gambling in New York?
No. The redemption provision does not authorise renewed play. [Settlement, paragraphs 16 and 18](https://ag.ny.gov/sites/default/files/settlements-agreements/vgw-holdings-pty-ltd-aod-2026.pdf).
What if I cannot access my old account?
Ask verified support how it can locate the account and accept your enquiry. Provide available account details through its secure channel, explain the access problem and keep a copy. Do not create another account or use a different location to get around restrictions.
